TurquazCo LLC (“TurquazCo,” “we,” “us,” or “our”) operates www.turquazco.com. This Privacy Policy explains how we collect, use, disclose, and handle personal information when you visit our website or contact us about our services.
This policy covers our website and direct business inquiries. When we process personal information on behalf of a client, that processing is governed by the applicable client agreement, instructions, and privacy notice.
1. Information We Collect
Information you provide
When you submit an inquiry through our website or communicate with us by email, we collect the information you choose to provide. This may include:
- Your name and email address.
- Your business name, if provided.
- The service categories you select.
- Your project description, goals, and other information included in your message.
- Information you provide during follow-up correspondence.
You choose what to share. Certain contact details are required to submit the website form so that we can respond to your inquiry. Optional business and project information helps us understand your needs.
Website and technical information
When you visit our website, Google Analytics collects information about your visit, such as browser and device details, approximate location, pages viewed, and interactions with the website.
Our hosting and communication providers may also process technical information, such as IP addresses, request details, and timestamps, to deliver their services and support website security.
2. How We Use Information
We use personal information to:
- Respond to inquiries and communicate with you.
- Understand your business needs and discuss potential projects.
- Prepare proposals and coordinate requested services.
- Understand website traffic and improve our content and visitor experience.
- Identify spam, troubleshoot problems, and protect our website and communications.
- Maintain appropriate business records and meet applicable legal obligations.
If you receive promotional emails from us, you may opt out using the unsubscribe instructions in the message or by contacting hello@turquazco.com.
3. Cookies and Google Analytics
We use Google Analytics 4 to understand how visitors find and use our website. Google Analytics uses cookies and related technologies to distinguish visitors and measure website activity. Information is sent to Google for processing in connection with this service.
You can learn more about Google’s processing at How Google uses information from sites or apps that use its services.
You can manage or delete cookies through your browser settings. You can also use the Google Analytics Opt-out Browser Add-on in supported browsers to prevent Google Analytics from using information about your website visits. This add-on does not control other website data collection.
Website cookie choices: Our website does not currently offer a cookie banner or cookie settings. To limit Google Analytics, use your browser’s cookie settings or the Google Analytics Opt-out Browser Add-on described above.
Browser privacy signals: Our website does not currently change how it collects information in response to Do Not Track or Global Privacy Control signals.
4. How We Disclose Information
We may disclose personal information in the following circumstances:
- Service providers: To providers supporting website hosting, email delivery, communications, and analytics. The information each provider receives depends on the service it performs.
- Legal requirements and protection: When necessary to comply with applicable law or legal process, respond to lawful requests, or protect rights, safety, and security.
- Business changes: In connection with a merger, acquisition, or transfer of our business or assets, subject to applicable privacy obligations.
- At your direction: When you ask us to disclose information or authorize a particular disclosure.
Google’s handling of information is also described in the documentation linked above.
Sale, sharing, and targeted advertising: We do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising. Our Google Analytics account is not linked to Google Ads.
5. How Long We Keep Information
Retention periods depend on the type of information, the purpose for which it was collected, and any applicable recordkeeping requirements.
- Inquiry records and email correspondence: We keep these for as long as we need them for our business records.
- Google Analytics user and event data: Kept for the period set in our Google Analytics data retention settings, then deleted automatically by Google. This setting does not control how long standard aggregated reports are available.
- Website and security logs, if retained: Kept by our hosting provider for a limited period for security and troubleshooting, under its own retention policies.
Information may need to be kept longer where required by law or reasonably necessary to address a dispute or legal claim.
6. Your Privacy Choices and Rights
Depending on where you live and which laws apply, you may have rights to:
- Request access to personal information about you.
- Correct inaccurate information.
- Request deletion of personal information.
- Obtain a copy of information in a portable format.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of applicable sales, advertising-related sharing, targeted advertising, or certain profiling.
- Appeal a decision about a privacy request or complain to a relevant privacy regulator.
These rights are subject to applicable legal conditions and exceptions.
To make a request, email hello@turquazco.com with the subject “Privacy Request.” Describe your request and provide enough information for us to identify the relevant records.
We may need to verify your identity before providing access to, changing, or deleting personal information. We will respond within the time required by applicable law. Where an appeal right applies, you can submit an appeal to the same email address with the subject “Privacy Request Appeal.”
We will not discriminate against you for exercising privacy rights protected by applicable law.
7. Information Security
Our website uses HTTPS to encrypt information transmitted between your browser and the website. No internet transmission or storage system can be guaranteed completely secure.
If you believe information you provided to us has been exposed or misused, contact hello@turquazco.com.
8. International Processing
TurquazCo operates in the United States. Personal information may be processed in the United States and other countries where our service providers operate. Privacy laws in those countries may differ from the laws where you live.
9. Children’s Privacy
Our website is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through our website, contact hello@turquazco.com so that we can investigate and take appropriate action.
10. Other Websites
Our website may contain links to websites or services operated by other organizations. Their privacy policies apply to information collected through those websites and services. Review their policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy as our website, services, or information practices change. Updates will be posted on this page with a revised “Last updated” date. Where applicable law requires additional notice or consent for a change, we will provide that notice or request consent.
12. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact:
TurquazCo LLC
Email: hello@turquazco.com
Website: www.turquazco.com